Creating a Healthy Working Environment

Creating a Healthy Working Environment Creating a Healthy Working Environment

In accordance with our basic mental and physical health policy, we aim to maintain and improve the health of our employees. Furthermore, as the physical and mental wellbeing of each individual employee is the driving force behind realizing both company and personal dreams and ambitions, we have positioned the maintenance and improvement of employee health as an important management issue in our Health Management Declaration.

  1. *
    SB Atwork Co., Ltd. is a subsidiary of SoftBank Corp.

Health management declaration

The most important foundation for tackling this new stage of the information revolution and realizing continuing growth is to be a group in which each individual employee is healthy in both mind and body and always brimming with energy. In signature SoftBank style, we will actively utilize cutting edge AI and information and communication technologies to promote health management that maintains and enhances the wellbeing of our employees and their families.

Junichi Miyagawa
President & CEO, SoftBank Corp.

Excerpt from Rules of Employment

Chapter 6 Health Management

(Health management philosophy)
Article 75
The Company shall be managed on the philosophy that the “most important foundation is to be a group in which each individual employee is healthy in both mind and body and always brimming with energy.”

(Employee health maintenance and improvement)
Article 76
The Company shall take the appropriate measures to maintain and improve the physical and mental health of employees and establish a safe and comfortable work environment. Employees shall cooperate with measures taken by the Company and work to maintain and improve their own health.

Health management promotion system

  • Health management promotion system

The basic mental and physical health policy outline

  • Support the wellbeing of all SoftBank Group employees so all work aspirations can be achieved with a sound body and mind.
  • Work to create a safe and comfortable work environment in which each employee can reach their full potential.
  • Observe compliance related to occupational health and safety laws to become a highly trusted corporate group amongst internal and external stakeholders.

External evaluation

Recognized under the large enterprise category of the 2022
Certified Health & Productivity Management Outstanding
Organizations Recognition Program (White 500)


SoftBank was recognized under the “large enterprise category of the 2022 Certified Health & Productivity Management Outstanding Organizations Recognition Program (White 500)” as an enterprise that is thinking about employee health management from a management perspective and actively engaging in health management. We were recognized in March 2022 as a White 500 enterprise for the fourth consecutive year.

  1. *
    Health & Productivity Management Outstanding Organizations are enterprises that practice excellent health management in collaboration with health insurers. White 500 is a system which is jointly awarded by the Ministry of Economy, Trade and Industry (METI) and Nippon Kenko Kaigi. This award aims to create environments that can be evaluated by society by making outstanding enterprises that are engaged in health management more “visible.”

Priority measures, targets,
and results

We have announced the “prevention of severe disease and deterioration” as well as the “reduction of smoking rates” as priority measures for health management and recognize the “ratio of employees with abnormal findings in regular health examinations” and the “smoking rate” as issues based on the results of regular health examinations. Under the results for FY 2020, the “specific health guidance completion rate” rose by 6% or more from three years ago, and the “smoking rate” decreased from the 30% range to the 20% range through the gradual incorporation of a ban on smoking during work hours.

Data pertaining to employees is published in the “ESG Data Book.

Prevention of severe disease and deterioration

Goal FY17 FY18 FY19 FY20 FY21 FY22
Results Results Results Results Results Goal
Regular health examination rate 99.7% 99.9% 100% 100% 100% 100%
Complete health examination rate 55.5% 57.0% 53.8% 58.7% 65.1%*1 70%
Ratio of Positive Findings in the Regular Health Examination 51.9% 54.7% 55.1% 57.9% 57.9% 57.4%
BMI+Risk factors*2 - - 20.2% 22.2% 21.3% 20.3% or less
Lipids (LDL cholesterol) - - 24.8% 28.2% 27.7% 26.7% or less
Completion Rate for Specific Health Examination 30.1% 31.6% 32.9% 31.5% 57.7% 65%
  1. *1
    As of May 16, 2022
  2. *2
    Risk factors: Blood pressure, lipids, liver function, or blood sugar

Smoking rate reduction

Goal FY17 FY18 FY19 FY20 FY21 FY22
Results Results Results Results Results Goal
Regular health examination rate 30.6% 29.9% 29.7% 26.8% 25.8% 24.8%


Goal FY17 FY18 FY19 FY20 FY21 FY22
Results Results Results Results Results Goal
Stress check consultation rate 89.4% 90.1% 91.0% 84.7% 86.1% 95%
or more
Ratio of employees with high stress 12.9% 12.7% 13.3% 11.2% 11.8% 13.0%
or less
Absenteeism*1 4.9days 4.6days 4.6days 3.8days 4.0days 5days
or less
Presenteeism*2 - 19.0% 20.0% 19.0% 15.0% 15.0%
or less
Stress check
Comprehensive health risk / Psychological lively scale
- - 89 / 105 87 / 110 85 / 111 90 or less / 105 or more
Rate of taking paid vacation 75.1% 76.5% 72.2% 61.8% 70.1% 70.0% or more
Overtime working hours (Average of general employees) 26.5h 24.9h 24.2h 27.2h 27.0h Check the achievements
  1. *1
    Absence or leave due to illness or injury
  2. *2
    Until 2020, number of days on which decreased work efficiency is perceived due to poor health from our health awareness survey. Including three times a week or more, one to two days a week.
    From 2021, SPQ (Single-Item Presenteeism Question The University of Tokyo 1 item version)

Employee health maintenance and improvement

We are undertaking initiatives aimed at health management, health maintenance, and health improvement with the goal of creating an organization that is always energetic and a place where employees can be mentally and physically healthy.

Promotion of health management

Establishment of
a Wellness Center

Establishment of a Wellness Center

We are working with the Wellness Center operated by SB Atwork Corp. to provide an environment in which occupational specialists in internal medicine and psychiatry, public health nurses, and counsellors are available at all times to discuss physical and mental issues.

Offering mentoring in the workplace with the peer supporter system

Offering mentoring in the workplace with the peer supporter system

We are introducing a “peer supporter system” in which employees who hold occupational counseling or health and safety related qualifications may volunteer as accessible counselors within the workplace after passing a specific selection process and receiving training.

Promoting regular
health examinations

Promoting regular health examinations

In order to facilitate the early detection and treatment of diseases, we educate employees regarding the importance of regular health examinations and encourage them to receive checkups. In fiscal 2017, 99.7% of employees received a health examination.

Results FY18 FY19 FY20
Regular health examination rate 99.9% 100% 100%

Carrying out stress checks

Carrying out stress checks

As part of our mental healthcare provision, we encourage all employees to take regular stress checks using the Wellness Eye system provided by group company SB AtWork Corp. This encourages self-care that helps prevent damage to mental wellbeing and has been useful in improving work place conditions.

Wellness Eye Study Video Learning Provided

Wellness Eye Study Video Learning Provided

SB AtWork Corp., our group company which offers Wellness Eye Study Video Learning, provides video content to all employees. It features a full range of healthcare-related content that is useful for self-care and life-care, including topics such as mental health, harassment, cancer prevention, and smoking.

HELPO Healthcare App Provided

HELPO Healthcare App Provided

We have introduced the HELPO app offered by our group company Healthcare Technologies Corp.
With the HELPO app, users can make appointments and manage results for saliva PCR testing and vaccinations, conduct online health and medical consultations, search for hospitals, and purchase over-the-counter medicine.

Ban on smoking during
work hours

Ban on smoking during work hours

To prevent passive smoking and lower the smoking rate, we implemented a gradual ban on smoking during work hours and completely banned smoking during work hours in April 2020.

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    We fully approve of the Access Initiative for Quitting Tobacco by the World Health Organization (WHO) and have declared a ban on smoking.

Supporting the improvement of
employee health

We are supporting efforts by our employees to maintain their health by providing them with information divided into four themes, each targeting an area in which we hope to improve health, as well as venues in which they can work on each of these themes.

Furthermore, as a measure to prevent the spread of COVID-19 infection, the seminar for the current fiscal year is being held mainly online, and an archive distribution is being provided on the Company intranet for employees who are unable to participate.

During 2020, we held a total of eight online health seminars (capacity of 300 people) on topics including “improving eating habits,” “encouraging exercise habits,” “improving mental health care,” and “women's health.”

  • Holding “Morning Yoga” “Evening Yoga” classes
  • Selling box lunches that have been screened and certified by Smart Meal and providing healthy menu options
Improving eating habits
  • Holding seminars
  • Carrying out e-learning aimed at improving eating habits
  • Selling box lunches that have been screened and certified by Smart Meal* and providing healthy menu options
    1. *
      Smart Meal is a name given to meals which are nutritionally balanced and include elements that contribute to health. It is run by the “Healthy Meal and Dietary Environment” consortium as part of a promotional project aiming to create healthy dietary environments.
Encouraging exercise habits
  • Holding “Morning Yoga” “Evening Yoga” classes*
    1. *
      Average satisfaction rate of more than 90%
  • Hosting experience-based health seminars
  • Holding walking events
  • Holding stretching classes taught by a physiotherapist
  • Encouraging employee club activities
Reducing the ratio of smokers
  • Sending out “Non-Smokers' Column” e-mail newsletters
  • Holding events for checking lung age
  • Nicotine patch, gum, and outpatient cost subsidies
    1. *
      Implementation during FY2019: approximately 200 people
  • Consultation with a public health nurse to quit smoking
Improving mental healthcare
  • Conduct sleep seminars
  • Conducting e-learning on self-care and team-care
  • Infection countermeasure initiatives
    • - Antibody testing for all employees
    • - Establishment of in-house saliva PCR testing system for employees
    • - Workplace vaccinations for employees in-house and offsite
  • Partial subsidy of rubella vaccination costs
  • Hosting seminars and distributing columns about health issues that are specific to women
  • Conducting health management e-learning for the purpose of improving health literacy

Initiatives to improve the work environment

As part of efforts to promote working style transformation, we have established the work slogan “Smart & Fun!” with the aim of getting workers working smartly while having fun. This ties into our initiatives to maintain and enhance employee health and we are improving the ratio of paid leave taken by employees.

Establishing days on which employees are
encouraged to take annual paid leave

To promote styles of working which balance work and rest, we are designating days on which employees are encouraged to take annual paid leave such as Premium Fridays, weekdays which are wedged in between weekends and holidays, and weekdays during the Golden Week holidays in May to create an environment which makes it easier for employees to take paid leave.

Ratio of Annual Paid Leave taken

FY18 FY19 FY20 FY21
77.7% 73.2% 62.9% 70.1%

a work-interval system

To ensure that employees have enough time for their daily lives and sleep, we are introducing a “work-interval system” which establishes a set rest period from the time that employees finish work until the next time that they start work. All employees are required to take 10 or more consecutive hours of rest from when they finish work until they start working again.

Preventing workplace harassment

The SoftBank provides awareness training through topic-based seminars and e-learning for all workers with the goal of ensuring a healthy and safe workplace free of all forms of harassment. Should a harassment incident occur, a primary contact point has been established so appropriate measures can be taken as quickly as possible. As part of that response, a counselor will first listen to what happened, and then discuss next steps with the employee. All consultations are handled with complete confidentiality.

Pulse Survey

In October 2019, we introduced a Pulse Survey developed in-house to measure the daily level of fulfillment among employees.
By answering a total of 13 questions (about 3 minutes) on work, life, and health once a month, employees can measure changes in their own condition. Furthermore, the pulse survey is intended to facilitate timely communication among supervisors and members.

Support for Balancing Treatment
and Work Life

Cancer Treatment Leave* is a system established for employees who are unable to work due to cancer-related hospital visits, treatments, and feeling unwell the day after treatment. This system helps create an easy working environment for employees, balancing their treatment and work life.

  1. *
    May be taken as accrued annual leave

“Development of a resilient management foundation” materiality for the achievement of SDGs

SoftBank has established six materiality areas (priority issues) aimed at the achievement of SDGs under the concept of creating “a world where all things, information, and minds are connected.” As part of our efforts to “develop a resilient management foundation,” we are promoting “improvements in productivity through advanced work environments” to drive workstyle reforms through technology utilization and promote health management.

Developing a resilient management foundation