Getting a handset in Japan?
Visit a SoftBank shop! We will be happy to help you.
For new contracts (switchover), upgrades, and various applications, please make sure the following
information.
Find a shop where you can speak English
We have shops with full-time English speaking staff.
What you need to prepare
Information on required items when purchasing a handset or changing subscription content, and more.
See our multilingual catalogs
We have（digital）catalogs available in English, Chinese, Spanish, Korean, Vietnamese, and Portuguese.
Need help?
If you have any questions, please contact our customer support.We provide support in English.
Products
Special
US Military in Japan
SoftBank, Cell Phone provider, having exclusive benefits for US military customers in Japan.
Service for Traveler
At SoftBank, we provide services available for customers visiting Japan!
English-speaking staff are available at these locations
My SoftBank
Change your price plan or view your bill
