Recovery Measures
Aspiring to bring hope to anxious people
When disaster strikes, we want to ensure the fastest possible recovery of communications facilities (lifelines),
and rapid support including initial assistance and the setting up of evacuation centers.
We want to create an environment in which disaster victims can have some peace of mind.
Mobile communications service initiatives
When disasters strike, mobile phones are an important lifeline that people use to get information and to check that their friends and family members are safe. We are planning a disaster-resistant communications network and are striving to create systems that can rapidly recover from a disaster.
Strengthening equipment against disasters
Our network centers have enhanced earthquake resistance, redundancy and are capable of continuous operation when there are power outages
SoftBank checks and reinforces earthquake resistance at all its base stations and has improved communications reliability by preparing backup routings for primary transmission channels. We are implementing measures at critical base stations that will extend operational time during a power outage from 48 to 72 hours.
Base stations that remain operational for more than 24 hours after a power outage
SoftBank is working to reinforce provisions for generators and batteries at base stations, to provide uninterrupted services even during power outages, especially at base stations located around areas containing key facilities that play critical roles in a disaster management, such as government agencies and hospitals.
Deploying mobile power supply vehicles across Japan
We have mobile power supply vehicles across Japan to provide power to base stations in the case of power outages in a disaster.
(As of September 2025)
| Number of mobile power supply vehicles by region | |||
|---|---|---|---|
| Hokkaido | 6 | Kinki | 11 |
| Tohoku | 9 | Chugoku | 7 |
| Kanto | 17 | Shikoku | 7 |
| Shinetsu | 3 | Kyushu | 14 |
| Hokuriku | 5 | Okinawa | 4 |
| Tokai | 9 | Total | 92 vehicles |
Securing communications when disaster strikes
Securing critical communications
In a major disaster, mobile phone and Internet access surges in the affected areas from customers trying to confirm the safety of their family and friends may result in difficulties with regular communications.
To prevent a large-scale network system failure caused by increased congestion, and protect emergency calls (the telephone numbers 110 and 119 in Japan) and other important communications, SoftBank may temporarily regulate communications services in accordance with the Telecommunications Business Act and in proportion to the scale of the congestion. Through such communications regulation, we are able to protect and preserve a degree of communications services while avoiding a major communications failure. We ask for our customers' understanding with regard to any inconveniences this may cause.
Restoring services
Development and implementation of wireless relay system by “wire-powered drones”
To quickly restore lifeline mobile phone service following a disaster, we are developing various disaster response solutions.
The “Wire-Powered Drone Wireless Relay System” has already been put into operation and is being deployed in key locations throughout Japan. We aim to provide stable communication services and a quick restoration of service areas affected by natural disasters by using a “wire-powered drone wireless relay system” that can be constructed within 30 minutes of arrival and is ideal for short-term use.
Wire-powered Drone
Deployment of mobile base-station vehicles and portable base stations
SoftBank will deploy mobile base stations to rapidly restore services in disaster areas where base stations have been damaged or have lost power. There are many types of mobile base stations positioned across Japan for use in emergencies.
Mobile base station vehicles
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Small |
Used to establish a temporary base station via satellite link-up when communication lines are damaged in a disaster. Small mobile base station vehicles use their mobility to quickly reach disaster areas. |
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Medium |
Used to establish a temporary base station via satellite link-up and usable land-lines when communication lines are damaged in a disaster. |
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Large |
Used to establish a temporary base station via satellite link-up and usable land-lines when communication lines are damaged in a disaster. Large mobile base station vehicles are the highest capacity type, and all support SoftBank 4G LTE. |
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(As of September 2025)
| Number of mobile base station vehicles by region | |||
|---|---|---|---|
| Small | Medium | Large | |
| Hokkaido | 1 | 4 | 2 |
| Tohoku | 1 | 4 | 3 |
| Kanto | 2 | 14 | 11 |
| Shinetsu | 0 | 2 | 0 |
| Hokuriku | 1 | 2 | 2 |
| Tokai | 1 | 3 | 6 |
| Kinki | 1 | 6 | 4 |
| Chugoku | 1 | 4 | 2 |
| Shikoku | 1 | 3 | 2 |
| Kyushu | 1 | 6 | 3 |
| Okinawa | 0 | 2 | 1 |
| Total | 10 vehicles | 50 vehicles | 36 vehicles |
Portable mobile base stations
| A total of 250 portable base stations have been deployed nationwide, equipped with Starlink or portable satellite antennas. Among them, 50 units are designed for evacuation shelters, capable of providing both SoftBank's mobile communication services and free Wi-Fi simultaneously. |
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- [Notes]
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In areas with weak reception such as tunnels, buildings, underground and mountainous areas, service may not be available even within the coverage radius.
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Please note that there may also be interruptions to service even in cases where the signal strength indicators on mobile devices display maximum level.
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Rapid restoration of service at damaged base stations
Creating new transmission routes at existing base stations
When damaged transmission lines render base stations inoperative, these base stations will be brought back into operation by establishing interexchange transmission routes using microwave relays, temporary dedicated lines, and equipment for satellite communications.
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Mobile satellite antennas These are auto-acquiring satellite antennas that can be used to quickly set up temporary satellite-based communication links. We have deployed 293 of these antennas in Japan. (As of September 2025)
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Starlink Starlink is a satellite communication system that works with just a compact antenna. With over 500 units deployed across Japan, it leverages low earth orbit (LEO) satellites to provide high-speed, low-latency connectivity, serving as an alternative to fiber-optic lines. |
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Microwave relays Where there are no impediments to transmissions between base stations, we will set up parabolic antennas that use microwave signals in place of damaged fiber optic lines. |
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Reconstruction of base stations
Should a base station become inoperable due to damage to the facility or communications equipment, it can be rebuilt in the same place after checking the safety of the ground and foundations and confirming that users are present to use the base station.
Providing means of communication
| Loan of mobile phones to local governments and others | SoftBank has positioned mobile phones and other communication devices at locations across Japan for use in relief and recovery activities in disaster areas, and has prepared a structure whereby they can be loaned free of charge to local governments, public organizations, NPOs and other organizations. |
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| Securing means of communication for disaster victims |
As part of our assistance to evacuation centers when a disaster strikes, we provide mobile phones, fixed-line phones, Wi-Fi equipment, and recharging facilities free of charge to ensure people have connectivity to confirm the safety of others and gather recovery-related information. |