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Personal data partnerships

Outsourcing to partners
located in overseas

In order to provide customers with better service, SoftBank may outsource operations to partner companies and handle customer information overseas. We manage overseas handling so that the same safety management measures as at SoftBank are taken.

Outsourcing to overseas partner companies

SoftBank request the partner companies to take the same level measures as the requirements for companies handling personal information regarding the handling of personal data.

Subjects

Customers using individual or corporate services

Sweden

Main purpose of use
Communication service

To maintain communication facilities and analyze devices
(limited to when necessary, with no information that can identify an individual customer)

Personal information protection system

This country is subject to the General Data Protection Regulation (GDPR), and has been determined by the Personal Information Protection Commission to be a foreign country or territory that has a system for the protection of personal information which is recognized to be at the same level as Japan in terms of protecting the rights and interests of individuals.

Finland

Main purpose of use
Communication service

To maintain communication facilities and analyze devices
(limited to when necessary, with no information that can identify an individual customer)

Personal information protection system

This country is subject to the General Data Protection Regulation (GDPR), and has been determined by the Personal Information Protection Commission to be a foreign country or territory that has a system for the protection of personal information which is recognized to be at the same level as Japan in terms of protecting the rights and interests of individuals.

United Kingdom

Main purpose of use
eSIM

For eSIM number management

Personal information protection system

This country is subject to the UK General Data Protection Regulation (UK GDPR), and has been determined by the Personal Information Protection Commission to be a foreign country or territory that has a system for the protection of personal information which is recognized to be at the same level as Japan in terms of protecting the rights and interests of individuals.

United States (Federal)

Main purpose of use
Communication service

To maintain communication facilities and analyze devices
(limited to when necessary, with no information that can identify an individual customer)

International roaming service

To settle payment with overseas business operators

Shop call center

For analysis aimed at improving the quality of customer support

Personal information protection system

Please refer to the Personal Information Protection Commission survey results*
*Japanese Only

United States (California)

Main purpose of use
Communication service

To use an analytic system for the purpose of improving services

Receiving emails that we have sent

To provide customers with various information and use the mail delivery system

Personal information protection system

Please refer to the Personal Information Protection Commission survey results*
*Japanese Only

China

Main purpose of use
Communication service

To perform analysis in communication equipment maintenance and device repairs
(limited to when necessary, with no information that can identify an individual customer)

Personal information protection system

Please refer to the Personal Information Protection Commission survey results*
*Japanese Only

Subjects

Business customers

United States (Federal)

Main purpose of use
Shared

To distribute information to customers and improve services
To use the sales support system to make proposals to customers

Data/cloud service

To provide technical support to customers, handle defects, etc.

Personal information protection system

Please refer to the Personal Information Protection Commission survey results*
*Japanese Only

United States (California)

Main purpose of use
Shared

To use the sales support system to make proposals to customers
For account management and bill calculation

Receiving emails that we have sent

To provide customers with various information and use the mail delivery system

Multi-cloud platform

To provide a cloud platform

Personal information protection system

Please refer to the Personal Information Protection Commission survey results*
*Japanese Only

China

Main purpose of use
Mobile/audio services

For registration and examination of service applications, changes and cancellations, etc.
(customer data is stored and strictly managed within Japan)

Personal information protection system

Please refer to the Personal Information Protection Commission survey results*
*Japanese Only

Ireland

Main purpose of use
Shared

To distribute information to customers and improve services

Personal information protection system

This country is subject to the General Data Protection Regulation (GDPR), and has been determined by the Personal Information Protection Commission to be a foreign country or territory that has a system for the protection of personal information which is recognized to be at the same level as Japan in terms of protecting the rights and interests of individuals.

Subjects

Our transaction partners and persons in charge

United States (Federal)

Main purpose of use

For transaction partner information and transaction system management

Personal information protection system

Please refer to the Personal Information Protection Commission survey results*
*Japanese Only

United States (California)

Main purpose of use

For system management of electronic contracts

Personal information protection system

Please refer to the Personal Information Protection Commission survey results*
*Japanese Only

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