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Personal data partnerships

Third-party provision to partner companies, etc

In order to provide customers with better service, SoftBank may coordinate personal data with affiliated partner companies, etc.(third-party provision). Shared information is limited to those items necessary for business purposes and will not be used for any other purpose.
When collaborating with an overseas partner company, we confirm that the company has taken the same level of safety management measures as those required of Japanese business operators handling personal information.

Mobile and fixed-line operators, etc.

SoftBank collaborates with various partner companies to provide customers with services such as mobile phones, fixed-line communications and public Wi-Fi.
In these collaborations, SoftBank and partner companies may coordinate information necessary for providing services, such as subscription screening and the settlement of various fees.
In addition, we may coordinate information to provide better services, such as strengthened security, nuisance prevention, and customer support.

Subjects

Telecommunications services customers

For subscription screening at the time of contract application and investigation after subscription to prevent fraud and non-payment of fees

Main data provided

Personal data about forged or tampered certificates presented by the customer or applicant (name, kana transliteration, date of birth, address, postal code, type of certificate, certificate number, certificate issuer, application date, contact telephone number, arrest information, method of forgery, subscription screening result, etc.)

Recipient

Mobile phone operators

including some MVNOs

To prevent non-payment of services

Main data provided

Name, address, date of birth, gender, mobile or PHS number, and contact phone number, and if there is a dispute, information to that effect, etc., for persons who have not paid or are involved in a dispute over non-payment or delinquency

Recipient

Mobile phone operators and BWA (Broadband Wireless Access) service operators

including MVNOs

For use in subscription screening at the time of contract application to prevent fraudulent subscription

Main data provided

Personal data of customers who have been suspended due to the inability to verify their identity regarding a line for which identity verification is requested by the police (name, address, date of birth, gender, mobile or PHS number, and contact telephone number, etc.)

Recipient

Mobile phone operators

including MVNOs

To prevent the sending of spam emails from, and to prevent problems with sending and receiving emails caused by a party who has subsequently signed-up with another mobile phone operator (including MVNO) after being subject to suspension of service or cancellation of contract due to sending emails to a large number of people at one time in violation of the Act on Regulation of Transmission of Specified Electronic Mail or mass transmission that may interfere with sending and receiving emails, etc.

Main data provided

Personal data such as name, address, date of birth, gender, mobile or PHS number, and contact telephone number of persons subject to suspension of service or cancellation of contract

Recipient

Mobile phone operators

For business execution related to mobile number portability (MNP) of mobile phones and PHS

Main data provided

Personal data such as name, address, date of birth, mobile phone number or PHS number, and other information related to MNP procedures

Recipient

Mobile phone operators

In order to prevent continued spam emails and to prevent problems with sending and receiving e-mails when a customer has reported receiving spam emails and the like (including texting/short message service (SMS), the same applies hereinafter in this section)

Main data provided

Customer personal data (mobile number/PHS number/email address, details of report, etc.)

  • *Based on the provisions of our contract
Recipient

Mobile phone operators

including MVNOs

To prevent further spam emails and to prevent problems with sending and receiving e-mails when one of our subscribers has sent spam emails, etc. (including texting/short message service (SMS), the same applies hereinafter in this section) according to a report from someone (the recipient) signed-up with another mobile phone operator (MVNO)

Main data provided

Information of our subscriber related to the spam, etc. (mobile number/PHS number/email address, date and time sent, message body, etc.)

Recipient

Mobile phone operators

The Company and other mobile phone operators

For the work necessary for interconnection with contracting business operators and the execution of business related thereto, such as compliance with the contract terms of the contacting business operator and smooth provision of telecommunications services

Main data provided

Name, address, telephone number, details of use, and other personal data necessary for providing telecommunications services, etc.

Recipient

Contracting business operators

For conducting registration procedures (including procedures for converting from Flet’s Hikari to Hikari Service), service provision, construction and maintenance in providing services that utilize the Hikari Collaboration Model provided by NTT East and NTT West.

Main data provided

Personal data of applicant or subscriber (name, address, telephone number, email address, date of birth, gender, applicant or subscriber identification information, etc.)

Recipient

NTT East and NTT West

NTT East and NTT West may disclose the personal data of the applicant or subscriber to a third party based on the provisions of NTT East and NTT West.

To perform the work necessary for interconnection with NTT East, NTT West, and contracting business operators, and the related business

Main data provided
  • (1)Personal information obtained from the applicant or subscriber such as name, address, date of birth, gender, telephone number, occupation, place of employment, and email address
  • (2)Personal information described in identity verification documents, etc.
  • (3)Information on application details such as service name, PIN, product name, application quantity, and application date
  • (4)Contract-related information that we provide such as line numbers, and information related to communication equipment such as serial numbers
  • (5)Details and history of opinions and inquiries
  • (6)Information acquired in connection with the provision of other telecommunications services
Recipient

NTT East, NTT West, and contracting business operators

To confirm contract compliance regarding contacts between us and the user or between the business operator for resale/rental of our service and the user, and to examine contracts between users who have violated contracts in the past and the resale/rental business operator

Main data provided

Information about telephone lines suspected to be in breach of contract (telephone number of the line in question and name, address, date of birth, etc. of the subscriber)

Recipient

Resale / rental business operators that have a contractual relationship with us

To settle charges for use of telecommunications services overseas

Main data provided

Personal data such as telephone number

Recipient

International telecommunications operators

For the device manufacturer or software provider to respond directly, with the consent of the customer, when we cannot sufficiently answer inquiries about mobile devices or software such as filtering applications

Main data provided

Personal data such as device information and software user ID

Recipient

Device manufacturers or software providers

To confirm whether there is any suspicion of fraudulent use or non-payment, etc. when registration information is being changed due to a new or additional application, etc.

Main data provided

Personal data registered for new or additional applications, etc.

Recipient

Fraud detection service providers

For cooperation in fraud investigations and criminal investigations when there is suspected fraud in relation to credit card payments and so forth

Main data provided

Personal data related to the customer such as details of the fraudulent activity

Recipient

Financial institutions such as credit card companies, and debt collection agencies hired by SoftBank and so on

Electricity companies and related companies required for the business, etc. thereof

SoftBank provides electricity services in cooperation with electricity companies and insurance companies.
In addition to applying to relevant government ministries, SoftBank and partner companies may coordinate information necessary for providing services.

Subjects

Electricity services customers

For applications regarding power generation business carried out by a third party

Main data provided

Personal data related to application work (name, address, telephone number, etc.)

Recipient

Relevant government ministries, local governments, associations, etc.

To provide affiliated services with other companies

Main data provided

Personal data required to register and provide affiliated services (name, address, telephone number, email address, other information necessary for customer identification and affiliated service operations, etc.)

Recipient

Service partner companies

For electricity sales or business related to electricity sales

Main data provided

Personal data (name, address, etc.)

Recipient

Electricity companies, etc.

To take out and maintain personal liability insurance, etc.

Main data provided

Personal data (name, address, information related to buildings, etc.)

Recipient

Insurance companies

Our group companies, etc.

In order to provide more satisfaction to its customers, SoftBank brings together various services of the SoftBank Group and offers exclusive services and preferential treatment unique to SoftBank users.
In planning and implementing these services, we share customer information necessary for collaboration within the group for such purposes as demand surveys and customer inquiries, and to confirm subscription and usage status.

Subjects

Telecommunications services customers

For information on or provision, analysis, improvement or support of various products, services and campaigns for applicants or subscribers

Main data provided

Personal data of applicant or subscriber (name, address, telephone number, campaign eligibility information and other contract information, status of access to our website linked to personal identification ID, etc.)

Recipient

LY Corporation and its group companies

To use in subscription screening when accepting contract applications for services, etc. in order to prevent fraud and non-payment of fees and the like

Main data provided

Personal data of the customer or applicant (name, address, date of birth, gender, telephone number, occupation, place of employment, identity verification document number, fee payment method and status, payment account or credit card number, contract status, screening result, record of fraudulent activity, timing of non-payment, and if there is a dispute over non-payment or delinquency, information to that effect, etc.)

Recipient

LY Corporation and its group companies

Subjects

Customers with installment sales contracts, etc.

For credit business

Main data provided

Personal data related to subscribers (including applicants)

Recipient

SB Payment Services Corporation

This wholly-owned subsidiary provides comprehensive credit and examination support services for our use and is entrusted with part of our credit-related business.

Partner companies necessary to provide our services

SoftBank collaborates with various partner companies to provide useful services to our customers.
In these collaborations, SoftBank and its partner companies may coordinate information as necessary for service provision, service planning, payment of fees, etc.

Subjects

Telecommunications services customers

To provide affiliated services with other companies

Main data provided

Personal data required to register and provide affiliated services (name, address, telephone number, email address, date of birth, gender, other information necessary for customer identification and affiliated service operations, etc.)

Recipient

Service partner companies

For payment of charges to parties other than SoftBank when a customer uses a service or product that is billed by adding the telecommunications services charges billed by us to charges billed to the customer by a party other than SoftBank.

Main data provided

Customer personal data (order/usage/payment information, billing date, etc.)

Recipient

Providers of paid services and products

To collect fees when payment of the service or product is overdue

Main data provided

Customer personal data (name, address, contact telephone number, information related to the usage status of combined billing, etc.)

Recipient

Providers of paid services and products

To simplify the input of registration information required when registering to use a service offered by a SoftBank-affiliated content provider

Main data provided

Personal data of the customer to be registered (name, address, email address, date of birth, gender, etc.)

Recipient

Content providers

To prevent criminal activity using services offered by content providers

Main data provided

Information related to persons using mobile phones (i.e., individuals registered as users of mobile phones) (age group information, type of contract (individual or corporate), etc.)

Recipient

Content providers

For information on or provision, analysis, improvement or support of various products, services and campaigns for applicants or subscribers

Main data provided

Personal data of applicant or subscriber (name, address, telephone number, campaign eligibility information and other contract information, status of access to our website linked to personal identification ID, etc.)

Recipient

Business operators that offer information, provision, analysis, improvement, or support of various products, services and campaigns

Subjects

Business customers

To plan, develop, and provide affiliated services with other companies

Main data provided

Information from (1) and (2) below combined

  1. (1)
    1. 1.Personal information filled in to various application forms and contracts
    2. 2.Personal information described in identity verification documents, etc.
    3. 3.Personal information on business cards
    4. 4.Personal information provided at various events and seminars
    5. 5.Personal information entered on websites that we operate or manage
    6. 6.Personal information provided to us by other companies such as our sales agents, sales partner companies, service partner companies and cooperating companies
    7. 7.Information related to contract details (contracted service and product, contract date, contract term, etc.)
    8. 8.Information related to billing and payment (usage fees, payment status, payment date, transfer deposit account, credit card used, etc.)
    9. 9.Other information related to customers that we obtain
  2. (2)Information useful for analyzing customer interests and preferences, such as browsing and purchase history for websites viewed by customers (but not including confidential communications)
Recipient

Service partner companies

Subjects

Telecommunications services customers

For reservations at establishments listed on the restaurant search service site for the SoftBank mobile site that we make on behalf of customers

Main data provided

Customer personal data (reserving party name, telephone number, etc.)

Recipient

Reserved restaurant

Subjects

Customers registered for events and seminars

(1)For the distribution of advertisements such as information on products, services, campaigns, events, seminars and surveys (hereinafter, “products, etc.”) suitable for customers

(2)For planning, development, and provision of products, etc. suitable for customers and of new products, etc.

(3)For responding to customer inquiries and other customer support

Main data provided

Information entered in the registration form at events, seminars, etc. (name, company name, department name, job title, work email address, survey responses, etc.)

Recipient

Affiliated companies, jointly hosting companies, cosponsoring companies of presenters at events, seminars, etc.

Subjects

Cloud Service (business succeeded from the former SB Cloud Corp.) customers

For guiding, providing, analyzing, improving or supporting products, services and campaigns for applicants or subscribers

Main data provided

Personal data of applicant or subscriber (name, address, telephone number, etc.)

Recipient

Business operators that guide, provide, analyze, improve or support various products, services and campaigns

The handling of personal information that we stipulate does not apply to personal information collected independently by business operators that guide, provide, analyze, improve or support various products, services and campaigns.

To provide affiliated services with other companies

Main data provided

Personal data required to register and provide affiliated services (name, address, telephone number, email address, date of birth, gender, other information necessary for customer identification and affiliated service operations, etc.)

Recipient

Service partner companies

(1)For customer support such as responding to inquiries from customers, and offering guidance on procedures and providing information related to the use of products or services of shared use partners

(2)For bill calculation

(3)For bill invoicing

(4)For marketing research and analysis

(5)For information on the products, services and campaigns from SoftBank and other companies

(6)For notification of information provision that contributes to the development of the cloud-service industry and the improvement of customer service

(7)For work related to cloud services such as registration, management, provision, maintenance, equipment defect correction, and troubleshooting including software updates

(8)For disclosure to discussion forums, etc.

(9)To decide upon provision and provide products and services related to SoftBank and our group companies as well as Alibaba.com Singapore E-Commerce Private Limited and its affiliated companies within the Alibaba Group involved in providing cloud services

Main data provided

All personal data we collect about the customer at the time of application and during service provision, including name, appellation, phone number, address, email address, user number, billing address, age, gender, selected pricing category and discount, and payment status

Recipient

Alibaba.com Singapore E-Commerce Private Limited and its affiliated companies within the Alibaba Group and other overseas third parties involved in providing cloud services

Advertising distributors and
advertising and sales promotion agencies

SoftBank engages in activities such as advertising, sales promotion, and marketing in order to deliver service and product information to customers in an optimal manner.
In carrying out these activities, we may provide the information necessary for these activities to advertising distributors, advertising agencies, sales promotion agencies, consulting companies, research companies, etc.
Please be assured that when providing this information, we perform the necessary processing to protect the privacy and security of our customers.

Subjects

All customers signed-up with SoftBank

For information on and analysis of the products, services and campaigns for customers from our company or other companies

Main data provided

Customer personal data (advertising identifiers that associates access to our website or usage of our application with a customer ID)

Recipient

Business operators that provide platforms related to advertisement distribution and analysis

(including business operators in the United States (California)*)

  • *Japanese Only

Subjects

Customers applying for campaigns

To manage campaigns sponsored by our sales agents and sales partner companies and carry out campaign operations such as granting benefits, shipping, etc.

Main data provided

Personal data of our customers who are eligible for campaigns (information that can identify the person eligible for the campaign such as name, address, and telephone number)

Recipient

Sales agents and sales partner companies (campaign organizers)

Subjects

Business customers

For information on or analysis of the products, services, campaigns, events, seminars and surveys of SoftBank and other companies for customers

Main data provided

Information from (1) and (2) below combined

  1. (1)
    1. 1.Personal information filled in to various application forms and contracts
    2. 2.Personal information described in identity verification documents, etc.
    3. 3.Personal information on business cards
    4. 4.Personal information provided at various events and seminars
    5. 5.Personal information entered on websites that we operate or manage
    6. 6.Personal information provided to us by other companies such as our sales agents, sales partner companies, service partner companies and cooperating companies
    7. 7.Information related to contract details (contracted service and product, contract date, contract term, etc.)
    8. 8.Information related to billing and payment (usage fees, payment status, payment date, transfer deposit account, credit card used, etc.)
    9. 9.Other information related to customers that we obtain
  2. (2)Information useful for analyzing customer interests and preferences, such as browsing and purchase history for websites viewed by customers (but not including confidential communications)
Recipient

Business operators that provide advertising distribution platforms

For SoftBank sales distributors and sales partner companies to support customers and guide, plan, develop and provide products, services, campaigns, events, seminars and surveys.

Main data provided

Information from (1) and (2) below combined

  1. (1)
    1. 1.Personal information filled in to various application forms and contracts
    2. 2.Personal information described in identity verification documents, etc.
    3. 3.Personal information on business cards
    4. 4.Personal information provided at various events and seminars
    5. 5.Personal information entered on websites that we operate or manage
    6. 6.Personal information provided to us by other companies such as our sales agents, sales partner companies, service partner companies and cooperating companies
    7. 7.Information related to contract details (contracted service and product, contract date, contract term, etc.)
    8. 8.Information related to billing and payment (usage fees, payment status, payment date, transfer deposit account, credit card used, etc.)
    9. 9.Other information related to customers that we obtain
  2. (2)Information useful for analyzing customer interests and preferences, such as browsing and purchase history for websites viewed by customers (but not including confidential communications)
Recipient

Sales agents and sales partner companies

Subjects

Cloud Service (business succeeded from the former SB Cloud Corp.) customers

To manage campaigns and carry out campaign operation such as granting benefits, shipping, etc.

Main data provided

Personal data of our customers who are eligible for campaigns (information that can identify the person eligible for the campaign such as name, address, and telephone number)

Recipient

Our sales agents and sales partner companies (campaign organizers)

Customers’ families, etc.

When SoftBank provides services to customers, it may be necessary to confirm eligibility for family discounts, etc. or combined billing.
When these situations occur, we will coordinate information and notify of contract changes and so on after obtaining the consent of the customer in advance.

Subjects

Telecommunications services customers

To provide services that enable using two mobile phone numbers and email addresses on one mobile phone

*Only when the name of the contract holder for the service is different

Main data provided

Personal data of the other contract holder (various optional services, information related to suspension or cancellation, etc.)

Recipient

Other contract holder

To notify the collation result when the eligibility and application status of the set price discount service with SoftBank mobile phones provided by our designated telecommunications carrier are collated.

Main data provided

Personal data of our customers who have been subject to the collation (mobile phone number, name, reason for ineligibility (difference in rate plan, etc.), etc.)

Recipient

Applicant for the service as a family member 

  • *Through our designated telecommunications operator.

To confirm eligibility for services such as rate discounts and flat-rate services for line use that we designate

Main data provided

Personal data such as contract status, rate plan, telephone number, subscriber name, etc.

Recipient

Subscribers or users who are eligible for services such as discounts and flat-rate services

To decide upon provision and properly maintain registration information when our telecommunications service is used as telecommunications equipment for mobile phones, etc.

Main data provided

Personal data of the customer subscribing to the service (subscription status, changes to information, etc.)

Recipient

Mobile phone subscribers

To provide a billing service in which we add the charges for telecommunications services that we bill to charges for services provided from a business operator designated by us.

Main data provided

Personal data of customers, etc. (name, address, whether subscribed to telecommunications service, billing information, etc.)

Recipient

Service applicants

To respond to inquiries about eligibility for discount service for calls between SoftBank-designated mobile phones and SoftBank-designated IP phones and to give notice of the subscription status of that service.

Main data provided

Personal data of customers eligible for the service (mobile phone number, telephone number, customer ID, service subscription status, etc.)

Recipient

Subscribers of an IP phone or mobile phone operator that we designated who is a member of the customer’s family

  • *Including us.
  • *Through IP phone or mobile phone operator (including us).

Other government agencies, etc.

In addition to the above, SoftBank may inquire or consult with police, certificate issuing organizations, etc., or provide information at the request of government agencies, etc. as necessary.

Subjects

Telecommunications services customers

To search for those in need of rescue

Main data provided

Information on location of those in need of rescue

  • *If the contract is pending or canceled, information to that effect, and if transferred to another company via MNP, the name of the new company
Recipient

Rescue organizations such as the police, coast guard, or fire departments searching for those in need of rescue

Subjects

Customers applying for our services

To confirm details of ID verification documents, etc. presented at the time of accepting a contract application for services, etc. in order to prevent fraudulent subscription

Main data provided

Personal data such as identity verification documents (name, address, date of birth, etc.)

Recipient

Organizations issuing identity verification documents

Subjects

Secondhand transaction service customers

To provide to the police if there is a suspicion that the secondhand goods we handle include stolen goods, etc.

Main data provided

Personal data of customer wishing to engage in secondhand transaction (name, address, date of birth, phone number, etc.)

Recipient

Police

Designated/personal credit information bureaus of which we are members

SoftBank may provide, inquire about, or register personal information with the designated credit information bureau or personal credit information bureau (hereinafter referred to as “ designated/personal credit bureaus of which we are members”) of which we are members

Subjects

Customers with installment sales contracts, etc.

To investigate the subscriber’s ability to make payments or repayments if an inquiry is made and their personal information is registered

Main data provided

Personal information related to subscribers (including applicants) of installment sales, personal credit purchase intermediary, etc. (hereinafter, “applicable contracts”)

Recipient

Subscription designation/personal credit bureaus of which we are a member

We do not inquire with the personal credit bureau (Japan Credit Information Reference Center CORP.) for some products provided under the Yahoo! BB brand and under the Y! Mobile brand.

To register personal information about subscribers (including applicants) of applicable contracts and objective transaction facts with the Credit Information Center(CIC).

Main data provided
  1. (1)Information about the individual such as name, date of birth, gender, address, telephone number, place of employment, work telephone number, driver’s license number, etc.
    Period when any of the following information in (2) to (4) is registered
  2. (2)The fact that there was an application for the applicable contract
    Six months from the date of our inquiring with the designated credit bureau
  3. (3)Information on the contract date, type of contract, contract amount, loan amount, product name and its quantity/number/period and the number of payments, etc. of the applicable contract. Objective facts such as usage balance, installment balance, annual billing amount, payment date, repayment date, scheduled repayment date, etc.
    While the contract is ongoing and within five years after the contract ends (or after payment if not paid)
  4. (4)Information on repayment status (the fact that debt payment was overdue) While the contract is ongoing and within five years after the contract ends (or after payment if not paid)

If we newly join a personal credit information bureau during the applicable contract period and the above registration information, etc. is provided to, registered with or used by the bureau, you will be notified in writing separately and consent will be obtained.

For details on the membership qualifications of each of the above personal credit bureaus and the names of member companies, etc., please see the websites established by each personal credit bureau.

Recipient

Credit Information Center

Address: 160-8375
1-23-7, Nishi-Shinjuku, Shinjuku-ku, Tokyo
Shinjuku First West Bldg. 15F

Tel:0120-810-414

  • *This is the designated credit bureau under the Installment Sales Act, whose members are mainly companies that operate credit businesses such as installment sales.

Subscription designation/personal credit bureaus of which we are a member
We do not provide to or register with personal credit bureau (Japan Credit Information Reference Center CORP.) for some products provided under the Yahoo! BB brand and under the Y! Mobile brand.

The information provided and registered will be used by the members of the subscription designated/personal credit bureau to investigate a subscriber’s ability to make payments or repayments.

To register personal information about subscribers (including applicants) of applicable contracts and objective transaction facts with the Japan Credit Information Reference Center CORP.

Main data provided
  1. (1)Information about the individual such as name, date of birth, gender, address, telephone number, place of employment, work telephone number, driver’s license number, etc.
    Period when any of the following information in (2) to (4) is registered
  2. (2)The fact that there was an application for the applicable contract
    Within six months from the date of our inquiring with the personal credit bureau
  3. (3)Information on the contract date, type of contract type, contract amount, loan amount, product name and its quantity/number/period and the number of payments, etc. of the applicable contract. Objective facts such as usage balance, installment balance, annual billing amount, payment date, repayment date, scheduled repayment date, etc.
    While the contract is ongoing and within five years after the contract ends (however, for information related to the fact of assignment of claims, within one year from the date of occurrence).
  4. (4)Information on repayment status (overdue payment of debts)
    While the contract is ongoing and within five years after the contract ends

If we newly join a personal credit information bureau during the applicable contract period and the above registration information, etc. is provided to, registered with or used by the bureau, you will be notified in writing separately and consent will be obtained.

For details on the membership qualifications of each of the above personal credit bureaus and the names of member companies, etc., please see the websites established by each personal credit bureau.

Recipient

the Japan Credit Information Reference Center CORP.

Address: 110-0014
1-10-14 Kitaueno, Taito-ku, Tokyo
Sumitomo Fudosan Ueno Building No. 5

Tel: 0570-055-955

  • *This is a personal credit agency whose members are mainly companies engaged in credit business such as money lending, credit, leasing, guarantee, and financial institution businesses.

Subscription designation/personal credit bureaus of which we are a member
We do not provide to or register with personal credit bureau (Japan Credit Information Reference Center CORP.) for some products provided under the Yahoo! BB brand and under the Y! Mobile brand.

The information provided and registered will be used by the members of the subscription designated/personal credit bureau to investigate a subscriber’s ability to make payments or repayments.

To register personal information and objective transaction facts pertaining to subscribers (including applicants) of applicable contracts with the Japanese Bankers Association’s Personal Credit Information Center.

Main data provided

Personal information about subscribers (including applicants) of applicable contracts and objective transaction facts

If we newly join a personal credit information bureau during the applicable contract period and the above registration information, etc. is provided to, registered with or used by the bureau, you will be notified in writing separately and consent will be obtained.

For details on the membership qualifications of each of the above personal credit bureaus and the names of member companies, etc., please see the websites established by each personal credit bureau.

Recipient

the JBA’s Personal Credit Information Center

Address: 100-8216
1-3-1 Marunouchi, Chiyoda-ku, Tokyo

Tel:03-3214-5020

  • *This is a personal credit agency whose members are mainly financial institutions and their affiliated companies.

Subscription designation/personal credit bureaus of which we are a member
We do not provide to or register with personal credit bureau (Japan Credit Information Reference Center CORP.) for some products provided under the Yahoo! BB brand and under the Y! Mobile brand.

The information provided and registered will be used by the members of the subscription designated/personal credit bureau to investigate a subscriber’s ability to make payments or repayments.

Assignee of receivables

When transferring bonds to a third party, SoftBank may link the minimum required customer information to the assignee.

Subjects

Customers with installment sales contracts, etc.

To transfer receivables such as installment receivables based on the contents of installment sales contracts, etc. to a third party regarding installment purchases or lump-sum payments of our products (may be provided in writing or electromagnetically)

Main data provided

Personal data in installment sales contracts, etc.

Recipient

Assignee of receivables

To claim and collect receivables when it becomes necessary to transfer a claim related to usage fees, etc. to a third party

Main data provided

Personal data such as payment status

Recipient

Third-party transferee of receivable