Press Releases 2019
Discontinuation of 3G Services
December 6, 2019
SoftBank Corp.
WILLCOM OKINAWA, Inc.
SoftBank Corp. today announced that it will discontinue 3G services in late January 2024 to provide stable, high-quality and comfortable telecommunication services by utilizing spectrum efficiently. SoftBank Corp. first began offering 3G services in December 2002. Since then, SoftBank Corp. has spread LTE services that offer faster speeds and better communication quality. Accordingly, SoftBank will discontinue 3G services and proceed with plans to use spectrum efficiently.
SoftBank Corp. will aim to further increase customer satisfaction by providing stable telecommunication services that offer fast speeds and large data volumes.
Please refer to the links below (in Japanese) to see how price plans and devices will be affected by the discontinuation of 3G services.
Individual customers
Enterprise customers
Customer inquiries
SoftBank Customer Support
| SoftBank | Dial 157 from mobile phone (toll-free) |
|---|---|
| From fixed-line phone | 0800-919-0157 (toll-free) |
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- *Press “8” for English support
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Y!mobile Customer Center
| Y!mobile | Dial 151 from mobile phone (charged) |
|---|---|
| From other carrier mobile phone or fixed-line phone | 0570-039-151 (charged) |
- [Note]
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- *Press “5” for English support
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- SoftBank, the SoftBank name and logo are registered trademarks or trademarks of SoftBank Group Corp. in Japan and other countries.
- Other company, product and service names in this press release are registered trademarks or trademarks of the respective companies.